01Who we are

This website, excellencyshoes.com, is operated by Excellency Shoes, a footwear retailer located at First Floor, 70 Broad Street, Mandilas, opposite Methodist Church, Tinubu Square, Lagos Island, Lagos, Nigeria. In this policy, “we”, “us” and “our” refer to Excellency Shoes.

We are responsible for the personal information described in this policy and handle it in line with the Nigeria Data Protection Act 2023 and other applicable laws.

02Information we collect

Information you give us

• When you place an order: your name, phone number, email address, delivery and billing address, the products you buy and any notes you add.
• When you create an account: your name, email address, password (stored in encrypted form) and your order history.
• When you contact us by phone, WhatsApp, email or our contact form: your name, contact details and the content of your message.
• When you leave a product review: your name, email address and review.

Information collected automatically

• Technical information such as your IP address, browser and device type, and the pages you visit.
• Information about how you arrived at our website (for example, from a search engine, social media or an advert), which helps us understand where our orders come from.
• The contents of your shopping cart while you browse.

03How we use your information

• To process, confirm, deliver and support your orders, including arranging pay-on-delivery and confirming bank transfers.
• To reply to your questions and give you help with styles and sizes.
• To manage your account and show you your order history.
• To keep our website working properly, secure and free from fraud or misuse.
• To understand how visitors use our website and to measure and improve our advertising.
• To send you updates about new arrivals or offers, but only where you have agreed to receive them. You can opt out at any time.
• To meet our legal, tax and accounting obligations.

04Our legal basis

We only use your personal information where the law allows us to. In most cases this is because:

• it is necessary to fulfil a contract with you, such as delivering an order you have placed;
• you have given us your consent, for example to receive marketing messages or to allow advertising cookies;
• we have a legitimate interest in running and improving our business, provided this does not override your rights; or
• we must comply with a legal obligation.

05Who we share it with

We do not sell or rent your personal information. We share it only with trusted parties who help us run our business, and only as much as they need:

Some of these providers may process information outside Nigeria. Where this happens, we take steps to ensure your information is protected in line with Nigerian data protection law.

06Cookies and tracking

Cookies are small files stored on your device. We use them to:

• Make the shop work, for example to remember the items in your cart and keep you signed in. These are essential.
• Understand where visitors come from, so we can see which channels bring us orders.
• Measure our advertising using the Meta Pixel, which tells us when visitors who saw our adverts on Facebook or Instagram visit our website.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the shop such as the cart may not work.

07How long we keep it

We keep your personal information only for as long as we need it for the purposes above. Order records are kept for as long as required for tax, accounting and legal purposes. Account information is kept until you ask us to close your account. Messages and enquiries are kept for as long as needed to help you and handle any follow-up.

08Keeping your information secure

Our website uses an encrypted (HTTPS) connection, account passwords are stored in encrypted form, and access to customer information is limited to people who need it to serve you. No method of sending or storing information online is completely secure, but we work hard to protect your data and will act promptly if a problem occurs.

09Your rights

Under the Nigeria Data Protection Act 2023 you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we no longer need it;
• object to, or ask us to limit, how we use your information;
• receive your information in a commonly used format;
• withdraw your consent at any time, for example to marketing messages.

To use any of these rights, contact us using the details below. We will respond as soon as possible. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission (NDPC).

10Children

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

11Changes to this policy

We may update this policy from time to time, for example if we add new services or the law changes. The latest version will always be on this page, with the date it was last updated shown at the top.

12Contact us

If you have any questions about this policy or how we handle your information, please get in touch: